Through our team of experienced executives we identify action required from C-Suite interviews by planning each interview. We plan C-Suite interviews that will produce insights into the strategic relationships and insights into the strategic plans for your customers. This involves careful choice of questions - the wording and type of questions. Critically, preparing for the interview involves in-depth research of your customers' organisation. In our experience this preparation shows credibility to the interviewee and ensures that critical strategic issues are discussed during the limited time of the interview.
“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.”
Examples of our C-Suite interviews
Gordian Business is experienced with C-Suite interviews that provide insight into critical strategic issues and relationships. Examples of recent interviews include:
Relationship Monitoring
Annually monitoring relationships with strategic customers is part of many best-in-class companies strategies. These interviews identify where company performance and customer expectations are not aligned, providing the opportunity to resolve these issues and excel in the areas which are most important to your customers.
Open questions in an interview situation highlight what customers think is most important. When interviewed by a neutral party, customers are more frank and honest providing insights that allow your company to make changes in the right areas to get fast results.
“Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.”